Operational Risk & Resilience in Financial Institutions | Online Workshop | GID 50050

Instructor Bio

Our Faculty: Expertise That Drives Success

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Course Description

• Session 1: The Modern Operational Risk Landscape

  • The evolution of operational risk in financial institutions

  • Key drivers: digital transformation, cloud, AI, real-time payments

  • Why traditional frameworks fail in today’s environment

  • Global regulatory expectations: Basel, ISO, COSO, supervisory themes

   

• Session 2: Identifying and Assessing Emerging Operational Risks

  • Developing a modern operational risk taxonomy

  • Identifying high-impact risks: cyber, technology, data, AI, fraud

  • Understanding deep third-party and outsourcing dependencies

  • Case examples of recent operational risk failures

• Session 3: Strengthening Operational Risk Frameworks

  • Upgrading outdated policies and controls

  • Designing effective end-to-end governance structures

  • Integrating operational risk insights into strategic planning

  • Using AI responsibly in monitoring and risk detection

• Session 4: Advanced RCSA Techniques

  • Modern RCSA frameworks and assessment methods

  • Linking risks, controls, processes, and resilience requirements

  • Common weaknesses in RCSA practice and how to fix them

  • Interactive exercise: Designing a risk and control assessment

• Session 5: KRIs, Early Warning Indicators & Risk Reporting

  • Building meaningful KRIs and thresholds

  • Creating real-time and forward-looking dashboards

  • Using analytics and AI to enhance early-warning capabilities

  • Board-level reporting expectations and best practices

• Session 6: Managing Cyber, Technology & Data Risks

  • Cyberattack patterns and resilience expectations

  • Technology outages, system failures, and IT controls

  • Data governance, data integrity, and privacy risks

  • Case studies: global cyber and technology incidents

• Session 7: Third-Party, Outsourcing & Cloud Risk Management

  • Managing cloud concentration and multi-tier vendor dependencies

  • Oversight frameworks, contractual controls, and monitoring tools

  • Exit strategies and resilience obligations

  • Case examples of vendor-driven operational failures

• Session 8: Incident Management, Root Cause Analysis & Operational Resilience

  • Incident classification and reporting frameworks

  • RCA methods: 5 Whys, Bowtie, and causal analysis techniques

  • Mapping important services and identifying critical dependencies

  • Scenario testing and building resilience playbooks

• Session 9: Conduct, Fraud & Reputational Risk

  • Conduct risk drivers and cultural weaknesses

  • Internal and external fraud trends in digital banking

  • Reputational risk triggers and response strategies

  • Case examples of high-profile failures

• Session 10: Applying Operational Risk Concepts in Practice

  • Group exercise: Build an operational risk and resilience enhancement plan

  • Practical integration of RCSA, KRIs, incident reporting, and resilience testing

  • Facilitated discussion: Challenges, insights, and implementation strategies

The course agenda provided herein is the proprietary intellectual property of Shasat. It is intended solely for the use of participants enrolled in the respective course. Any reproduction, distribution, or unauthorized use of this course agenda, in whole or in part, without the explicit written consent of Shasat, is strictly prohibited and may result in legal action.

All rights reserved. ©2026, Shasat

Why you must attend?

Financial institutions now face intense pressure from rising operational risks. Cyber attacks, system outages, data failures, and digital fraud can disrupt core banking operations within minutes. AI and machine-learning models introduce new risk exposures. Cloud and outsourcing ecosystems create deep dependencies that many banks cannot fully control. These challenges demand updated operational risk skills, not legacy frameworks. This course provides advanced methods to strengthen risk controls, improve resilience, and meet global regulatory expectations. You learn practical tools to enhance RCSA quality, design stronger KRIs, and improve incident management across the enterprise.

Senior banking leaders need operational risk capabilities that support sound strategic decisions. This course gives executives clear methods to strengthen governance, reinforce controls, and improve risk oversight. You learn how to assess emerging risks, challenge weak assumptions, and set higher resilience standards. The training also share how to use AI responsibly to enhance monitoring, detect anomalies, and improve early-warning systems without increasing model risk. You gain tools that help integrate operational risk insights into business planning, capital discussions, and board reporting. You leave with a strategic, forward-looking view of operational risk and a clear roadmap for protecting your organisation from severe events.

Whether you work in risk management, compliance, internal audit, or senior leadership, this program equips you with the practical skills and strategic insight needed to navigate today’s complex risk environment. You gain a clearer understanding of emerging threats, stronger control practices, and the tools required to support sound decision-making across your institution. By joining this two-day program, you will:

• Analyse recent bank failures to understand the root causes of weak risk practices.
• Learn effective methods to identify, assess, and manage credit, market, operational, and reputational risks.
• Understand how strong risk frameworks improve performance, protect stability, and create competitive advantage.
• Collaborate with industry peers to apply advanced risk concepts to real scenarios and current challenges.

Secure your place today and build the knowledge, confidence, and capability to excel in risk leadership and drive stronger outcomes for your organisation.

Teaching methodology

Our program employs an interactive and comprehensive approach to learning, designed to maximize impact and retention. Our methodology includes:

• Engaging presentations: Our user-friendly slide deck presents risk management concepts, methodologies, and principles in a clear and concise manner, making the material accessible to all attendees.
• Real-life case studies: We use recent bank failures and scandals as case studies to provide hands-on experience and bring the material to life, allowing attendees to see the practical application of risk management concepts and methodologies.
• Examples and scenarios: We explain risk management concepts and methodologies through the use of examples and distinct scenarios, allowing attendees to understand the material in context and apply it to their own organizations.
• Group exercises: Our program includes group exercises designed to illustrate the implementation of risk management practices, encouraging collaboration and fostering a deeper understanding of the material.
• Discussion sessions: We hold discussion sessions on regional differences in implementation, industry issues, and best practices, providing attendees with a well-rounded understanding of the subject matter and allowing them to apply risk management practices in their specific context.
• Additional course material: We provide attendees with additional course material and handouts, ensuring they have a comprehensive reference resource to support their learning and implementation of risk management practices.
• Open and inclusive atmosphere: We foster an open and inclusive atmosphere that encourages attendees to ask questions and engage in discussion, ensuring a thorough understanding of the material and fostering a community of learning.

By employing this methodology, we aim to provide attendees with a deep understanding of risk management practices in banking and practical tools to implement them in their organizations. Our interactive approach ensures that attendees are actively engaged throughout the program, maximizing their retention of the material.
 

Who Should Attend?

This program is designed for professionals across the banking and financial services sector who play a key role in risk management, internal controls, governance, and regulatory oversight. It is ideal for operational risk managers, compliance officers, internal and external auditors, financial controllers, CRO teams, and professionals responsible for enterprise risk, business continuity, vendor management, and digital transformation.

The course also benefits consultants, legal advisors, and supervisory or regulatory staff who support or oversee risk functions within banks and financial institutions. It is well-suited for individuals seeking to strengthen their expertise in operational risk, market and credit risk, counterparty risk, capital and liquidity requirements, and regulatory compliance.

No prior specialisation is required. The program is accessible to both experienced practitioners and those looking to deepen their understanding of modern risk frameworks. Participants gain practical tools, real-world insights, and advanced techniques that they can apply immediately in their day-to-day responsibilities, regardless of background or prior experience.

Feedback

Upon completion of the course, all delegates will receive an evaluation questionnaire aimed at gathering valuable feedback. This feedback is crucial to Shasat’s ongoing commitment to improving the quality of its learning solutions. By analyzing the trends in the responses, we are able to continuously enhance and refine our offerings to meet the evolving needs of our clients.

Venue & other info

Our training programs take place at the most prestigious professional training facilities in the city. Our venues have been meticulously chosen and expertly crafted to deliver an unparalleled and sophisticated learning experience. To further elevate your training journey, we will offer an array of refreshments including gourmet tea/coffee, delectable snacks, and a sumptuous lunch to sustain you throughout the course. Your comfort and satisfaction are of the utmost importance to us.  One week before the program begins, you will receive comprehensive joining instructions that include the exact venue details.

Please note that accommodation arrangements are the responsibility of the attendee.

Workshop Delivery (Online Programs)

The workshop will be delivered via the WebEx platform. Upon registration, all participants will receive comprehensive joining instructions for the live workshop. This fully virtual event will encompass a live-streamed presentation, personalized networking opportunities, interactive Q&A sessions, engaging polls, and post-event consultation to address specific concerns and support your continued growth.

In-Person Workshop

Please be advised that for all in-person training programs, joining instructions will be sent via email to registered participants one week prior to the program’s commencement. These instructions will provide comprehensive information regarding the venue location, date, and time, as well as other important details such as parking arrangements, dress code, and any necessary equipment or materials. Kindly ensure that you carefully review the joining instructions and follow the guidelines provided to ensure a smooth and well-organized experience during the program.

Changes to the conference

Shasat reserves the right, at its sole discretion, to make modifications to the format, speakers, participants, content, venue location, program, or any other aspect of the conference, at any time and for any reason, without incurring any liability. This policy has been implemented due to recent events such as the Covid-19 pandemic and other jurisdictional restrictions. These modifications may include but are not limited to, changes necessitated by a Force Majeure Event
 

Sponsorship

We are pleased to offer sponsorship opportunities for our training programs, providing companies with a unique platform to showcase their brand and services to a highly engaged and relevant audience. By becoming a sponsor, your organization will have the opportunity to build brand awareness, demonstrate thought leadership, and cultivate valuable relationships with industry professionals. Our programs offer a platform to reach a targeted audience and generate new business leads while showcasing your expertise. The benefits of sponsorship include increased brand exposure, opportunities to connect with key decision-makers, and a platform to promote your products and services. We invite you to take advantage of this prime opportunity and partner with us to enhance your visibility and impact within the industry.

Terms and Conditions

We kindly request that you carefully review all of the terms and conditions outlined on our website. This information is critical in ensuring a clear understanding of our policies and procedures. Please follow the link provided to access this information.

About shasat

Discover more about Shasat by exploring our “About Us” page, where you can gain insights into our company’s mission, values, and history, and learn how we can help you achieve your goals.

Payment

Enroll in our program with ease by choosing from our secure online payment options. You can make a payment through our website using PayPal or Stripe, or opt for a bank transfer, demand draft, or cheque payment. Our payment page will provide all necessary options during checkout. If you encounter any issues, our customer service team is here to assist you. Simply reach out to us with your selected course, and we’ll guide you through the payment process.

We kindly request that you take into consideration any associated bank fees when making your course fee payment. To ensure your participation in the program, payment must be received before the course date. Once we have received both payment and a completed registration form, we will confirm your enrollment in the program. Thank you for your understanding and cooperation.

Group discount

Our company is proud to offer a group discount of 15% for organizations or individuals who book a course for 5 or more participants. To take advantage of this offer and receive a personalized group discount code, please reach out to our customer service desk at info@shasat.com. Our team will be delighted to assist you with the booking process and answer any questions you may have. With this group discount, you can invest in the professional development of your team and drive success for your organization. Don’t hesitate to contact us today to learn more.

CPD hours

Upon successful completion of the training course, each participant will receive a certificate of completion that attests to the number of hours spent in training and serves as a valuable representation of their dedication to professional development. The certificate is not only a symbol of their achievement but also serves as proof of continuous professional development (CPD) and demonstrates their commitment to staying current in their field. We believe that CPD is a crucial aspect of career advancement and personal growth, and are proud to provide our participants with this important document.

Enquiries

For further assistance, we invite you to contact our dedicated customer service team. Our experienced and knowledgeable representatives are available to answer any questions you may have and provide the support you need to make informed decisions. We are committed to ensuring that you have a positive experience and are here to help in any way we can. Please don’t hesitate to reach out to us at your convenience.

In-House Training

Enhance your team’s skills and drive success for your business with our custom In-house training program. Our tailored approach aligns with your specific business needs, offering a cost and time-efficient solution for upskilling your employees. This not only improves their productivity but also positions your company as a competitive force in the market. Transform your investment in employee development into tangible results by choosing our In-house training option. To discuss and learn more about our services, please don’t hesitate to contact our training desk. We’re ready to help you create a bespoke program that’s just right for you.