Terms & Conditions


Please take a moment to review our terms and conditions. By registering for our training programs, you agree to abide by these policies which outline the details regarding payment, cancellations, refunds, and other important information related to your participation in the program.

Definition of Key Terms

“Supplier” refers to Shasat (UK) Limited operating under the brand name of “Shasat” (collectively referred to as “Supplier” or “Shasat”).

“You” or “Your” refers to the Trainee, Registered Participant, and/or Subscriber who is accessing a site or using a service.

“We” or “Us” or “Our” refers to Shasat (UK) Limited operating under the brand name of “Shasat”.

“Content” refers to all content and related intellectual property rights, including but not limited to discoveries, inventions, copyrights, and know-how, whether or not patentable, reduced to practice, used in the event, and provided by or on behalf of the Supplier, whether held by the Supplier or any third party. This includes, without limitation, course materials, agendas, data, images, text, software, music, sound, photographs, video, graphics, applets, and any aesthetic aspects of the Content. This definition applies whether created by the Supplier, You, or any third party, both during and after the termination of these terms.

“Effective Date” refers to the date when the Supplier confirms acceptance of your order through the ordering process.

“Supplier Content” refers to all content provided by or on behalf of the Supplier for use in conjunction with a specific event.

“Terms” refers to these Terms and Conditions and any other terms agreed upon in writing by the Supplier, whether electronically through the website or through a written agreement signed by You and the Supplier.

“Your Content” refers to all content and related intellectual property rights, including but not limited to discoveries, inventions, copyrights, and know-how, provided by or on behalf of You, but excluding any content derived from, based upon, or using any Supplier Content in any way.

Access to this website

  • If you register as a “Becoming Member/Registered User/Subscribe Newsletter” through the registration process on the site
  • If you register as a “Subscriber” to the subscription services offered or to be offered in the future
  • As a “Visitor” by accessing the site without registration or subscription
  • Acceptance of these Terms through the use of the site or content
  • Authority to agree to these Terms on behalf of the legal entity if accessing as an agent

Some areas on the site:

  • May only be available to Registered Users or Subscribers
  • Privacy statement regarding usage of personal data

Provision of Services:

  • Exercise of reasonable skill and care in the provision of services to Registered Users and Subscribers
  • Efforts to remedy faults as soon as reasonably practicable


  • Endeavour to ensure correct pricing on the site and in content
  • Right to cancel the order or reconfirm the correct price in case of a pricing error.


Becoming a Registered User/Registration

  • To access specific Content and/or receive Services, you must register as either a Registered User or a Subscriber.
  • Charges may apply for access to certain Content and/or Services, and if so, you may receive these as a Subscriber who has paid the relevant charges for a specified period of time or for a specified course.
  • When registering, you must provide accurate and complete information. It is your responsibility to update this information if it changes.
  • You are responsible for all access and use of any Site or Service with your usernames and passwords and for preventing unauthorized use.
  • If you believe there has been a breach of security (such as disclosure, theft, or unauthorized use of any usernames, passwords, or payment information), you must immediately notify the company by emailing info@shasat.com.

Terms of Use for Shasat Website and Events 

  • Shasat (UK) Limited operates under the brand name “Shasat.”
  • Accessing or using the Shasat website (shasat.co.uk or www.shasat.com), registering for any events, seminars, online training courses, or public training programs provided by Shasat (UK) Limited, or entering into an agreement with Shasat for an in-house event is governed by these terms.
  • All use of the Shasat website and all orders for in-house events or attendance at public events are subject to these terms, unless there is an express written agreement to the contrary between you and Shasat. Any additional or inconsistent terms in your ordering documentation will have no effect.
  • These terms supersede all prior statements, representations, discussions, negotiations, and agreements between you and Shasat, whether oral or written.
  • No order is binding on Shasat until it is accepted in writing. The event will commence on the dates specified by Shasat in its acceptance of the order.
  • If you are making an order on behalf of a company or other legal entity, you must have the authority to bind that entity to these terms. If you do not have such authority or do not agree with these terms, you may not place an order. If you place an order without such authority, you will be personally liable to Shasat.

Payment and Cancellation Policy

  • By providing a credit card/debit card account number or other account numbers that permit electronic charge, debit, or transfer of funds (collectively referred to as the “Electronic Payment Method”), you authorize the Supplier to charge the specified account number. The Supplier charges and collects payment in advance for each event.
  • An electronic invoice will automatically be generated by our system for each registration. This invoice includes any applicable discounts for multiple registrations.
  • If you select the “Pay by wire/online/cheque” option during the online booking process, please arrange for payment within 07 days. Beyond this time, payments are considered late.
  • Full receipt of cleared funds for the Supplier’s invoices is required before the start of the event for which you have registered.
  • For registered attendees who require assistance with administrative matters (e.g., letters of invitation, taxes, VAT, etc.), full payment of the relevant invoice is required at least four weeks before the start of the event. Shasat may require you to provide a copy of your passport and any other relevant documents before issuing an invitation letter. In the event of your visa rejection, Shasat may not issue another invitation letter for your second visa application attempt.
  • Shasat takes no responsibility for visa approval as this is beyond our control. If you fail to attend the scheduled program due to a denied visa or cancelled flight, Shasat will not be obligated to refund the course fees, and it will be considered a “no-show.” Therefore, it is advised to check your visa status and potential issues before registering for our programs, courses, or events.
  • Shasat may issue special discount coupons, which are to be used only for specified purposes. Such codes are not eligible for use for any purpose other than that for which they were issued, and Shasat reserves the right to refuse the use of such coupons at its sole discretion. 
  • Detailed attendance instructions, including hotel recommendations, will be issued to all registered attendees before the event. 
  • The Supplier reserves the right to cancel or reschedule an event or change the instructor without notice, at its sole discretion. You will not be entitled to compensation or damages in such a case.
  • Due to COVID-related restrictions and risks, the Supplier reserves the right to convert the in-person event to an online event or postpone it with short notice. In such cases, Shasat will not be responsible for compensating you for any incurred costs. We will try our best to inform you as soon as possible. 
  • If the Supplier cancels an event (excluding postponement), a full refund, excluding bank charges, will be provided within 30 days of your written request, or you may opt to transfer the credit to another event organized by Shasat or to another person. If you cancel your registration in writing to the Supplier more than 6 weeks before the event start date, a full refund will be provided after deducting applicable bank charges. If you cancel your registration in writing to the Supplier less than 6 weeks before the event start date, no refund will be given, no training material or certificates will be distributed, but a replacement with a substitute attendee is permissible.  
  • No refunds will be made after you have attended the event. However, the Supplier takes pride in its reputation and customer service and will always strive to address any concerns you may have before, during, or after the course.  
  • The Supplier will have full ownership and sole copyright rights over all training material. Therefore, no part of the training material can be reprinted, reused, or distributed without the written consent of the Supplier.  
  • Shasat reserves the right to combine two or more of its public.


Refund Policy  – For registration in our public and online training Programs

We understand that life can be unpredictable, and you may need to cancel your registration for a training program. In the event of a cancellation, the following policy will apply:

  1. Cancellations:
    • If you cancel your registration more than 6 weeks prior to the start date of the training program, you will receive a full refund.
    • If you cancel your registration within 6 weeks of the start date of the training program, no refund will be provided.
  2. Failure to Secure Visa:
    • Failure to secure a visa will not be considered as a reason for seeking a refund. It is the responsibility of the registrant to ensure they have the necessary documentation to attend the program.
  3. Failure to join an online program
    • If you are unable to attend an online program, no refund will be provided.
  4. Other Reasons for Refund:
    • Refunds will only be issued in exceptional circumstances and will be evaluated on a case-by-case basis.
    • If a refund is granted, it will be processed within 30 days of the request.
  5. Changes to the Program:
    • The training program may be subject to changes, including but not limited to, changes in the course content, trainer, and venue.
    • In the event of any changes, registrants will be notified as soon as possible. No refunds will be provided for changes to the program.
  6. Responsibility for Payment:
    • The responsibility for payment of the training program fee lies with the registrant or their organization.
    • If payment was made by an organization, it is the responsibility of the registrant to ensure that they have obtained the necessary approval and authorization to attend the program.
  7. Payment Terms:
    • Payment must be made in full at the time of registration unless otherwise agreed in writing.
  8. Contact Information:
    • If you have any questions or concerns about the refund policy, please contact [insert contact information].
  9. Refund Amount
    • The amount refunded will be equal to the total fee paid, minus any bank charges and processing fees.

We understand that circumstances may arise that prevent you from attending the training program, and we will make every effort to accommodate your needs within the terms of this policy. If you have any questions or concerns, please do not hesitate to contact us.


Your Conduct

Supplier/program instructor reserves the right to refuse, limit or cancel any Event or the registration of any attendee at the Event if you or such attendee in the opinion of Supplier/program instructor has displayed unreasonable behaviour or is deemed to be violent, abusive, or disruptive. In such cases no refund or cancellation fee will be paid by Supplier to you or such attendee.

Penalty for late payment

Late payments will accrue interest at a rate of 8% per month or using a maximum permissible penalty rate, calculated on a daily basis overdue, of the outstanding balance or at the highest rate permitted by law plus all expenses of collection, including reasonable attorneys’ fees and costs associated therewith.

Change of Venue and Instructor

The Supplier may, in its sole discretion, substitute the announced instructor(s) with other instructor(s) as well as the Venue.


Taxation / VAT Charges

You shall be liable for any VAT, sales tax, duties, or similar taxes chargeable against the Event or any Supplier Content.



Any and all amounts due Supplier from you shall be payable in the currency of the invoice or as set forth on the website with respect to the Event, without any set-off-deduction, bank charges, or withholding whatsoever. The participant shall be responsible to bear all the bank charges.



All information contained in any Supplier content (or imparted before, during or after the event) is intended for delivery in the context of a live training course and does not represent a professional opinion. It may therefore be incomplete or insufficiently comprehensive or technically incorrect in some aspect which may be relevant to you or any attendee. You, any attendees and/or any other recipients of the relevant Supplier content and any user of this website may not rely on any such Supplier content or the content of this website and should exercise caution when acting or refraining from acting on the basis of such Supplier content, you are advised to obtain appropriate professional advice in relation to any particular circumstance and/or to any action (including omission) that you or they may wish to take.

There are no other warranties, liabilities or remedies provided by Supplier, Supplier’s instructors or any other third party regarding the events, Supplier content, or content provided on this website. Other than as expressly warranted in these terms, the event, Supplier content, and this website are provided to you strictly on an “as is” basis. Supplier makes no warranty that the event or Supplier content will be error-free or will satisfy your specific requirements. To the maximum extent permitted by applicable law, Supplier disclaims all warranties and conditions, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose and noninfringement of third-party rights with regard to any event, Supplier content or this website. Some states and jurisdictions do not allow limitations on implied warranties, so the above limitation may not apply to you.



You hereby permit the Supplier to identify you in its marketing materials and web presence as a customer of the Supplier.


Limitation of Liability

In no event shall the Supplier’s aggregate liability under these terms exceed the amounts actually paid by you for an event, if any. In no event shall the Supplier and/or its contractors be liable to anyone for any indirect, punitive, special, exemplary, incidental, consequential or other damages of any type or kind (including loss of data, revenue, profits, use or other economic advantage) arising out of, or in any way connected with any event, any Supplier content, or any use of this website, even if Supplier has been previously advised of the possibility of such damages. To the extent not prohibited by law, the limitations in this section shall apply to personal injury and death.


Indemnification by you

You agree to indemnify and hold Supplier, its employees and program instructor harmless from and against any and all claims, liabilities, damages, or costs, including reasonable attorneys’, related to, or arising from any breach by you under the terms of this agreement.

  • a) your attendance at an Event and use of the Supplier Content.
  • b) any defamatory, libellous, or illegal material contained within Your Content and/or contentment posted on social media.
  • c) or any claim or contention that Your Content infringes any third party’s patent, copyright or other intellectual property rights or violates any third party’s rights of privacy or publicity.


Independent Trainers / Contractors

Independent Contractor Relationship. It is agreed that the relationship between the Company and the Supplier is and shall be that of independent contractors.

The Supplier shall ensure that itself and its personnel do not hold themselves out as employees or agents of the Company. All such personnel shall be deemed the employees or contractors of the Supplier and not of the Company and each shall be informed that he or she is not entitled to any benefits, compensation or other rights provided by the Company to the Company’s employees. The Supplier shall maintain worker’s compensation, disability and unemployment insurance and shall affect all withholding for income taxes and related payroll taxes (or the equivalent for services outside Singapore) as required by applicable law.

Nothing contained in this agreement shall be construed to imply a joint venture, partnership or principal or agent relationship between the parties and neither party by virtue of this agreement shall have any right, power, authority, express or implied, to act on behalf of or enter into any undertaking or obligation binding on the other party.



Notices and Electronic Communications. All notices permitted or required under these Terms may be sent by fax, email or express mail to the e-mail address, fax number, or address most recently provided and will be effective upon receipt.


Other Terms and Conditions

Neither party will have the right or authority to assume or create any obligations or to make any representations, warranties, or commitments on behalf of the other party or its affiliates, whether express or implied, or to bind the other party or its affiliates in any respect whatsoever.


No Assignment. Your rights and obligations under these Terms or to an Event may not be transferred or assigned directly or indirectly without the prior written consent of Supplier.


Severability. If any provision of these Terms is found to be illegal or unenforceable, such provision will be deemed modified to the valid and enforceable provision that best represents the economic intention of the parties, and the remainder of these Terms shall continue in full force and effect.


Applicable Law.  To the extent permitted by applicable law, these Terms, the Event, and all matters related thereto shall be construed in accordance with the laws of the United Kingdom, without regard to its conflicts of law’s provisions. To the extent permitted by applicable law, any action or proceeding arising out of or related to these Terms or an Event shall be brought only in the City of London, United Kingdom. Each party expressly consents to the jurisdiction of such courts and waives any right to object by reason of inconvenient forum.


Force Majeure. The delay or inability of Supplier to perform its obligations hereunder when required (other than financial obligations including payment of amounts due), if caused by events of force majeure, as defined herein, shall not constitute a breach or default and shall not subject Supplier to liability to the other so long as such force majeure event exists. Force majeure events shall include, without limitation, civil disturbances, epidemics, natural disasters, wars, acts of terrorism, acts of God, medical condition of the instructor and all other such events outside the control of Supplier that make it impossible or economically impractical for Supplier to comply with its obligations hereunder.

No delay or failure by either party to exercise any right, power or remedy accruing upon any breach, default or noncompliance under these Terms shall impair any such right, power or remedy, nor shall it be construed to be a waiver of such or any subsequent breach, default, or noncompliance.

These Terms represent the complete and exclusive agreement between the parties with respect to the subject matter hereof and supersede and replace any and all prior or contemporaneous agreements, communications, representations, and understandings (both written and oral) regarding such subject matter. Except as expressly provided herein, these Terms & Conditions, including this provision, may only be modified by a written document executed by both parties, and the rights hereunder, including under this provision, may only be waived in writing from the party to be charged.


Value Added Tax (VAT)

Shasat (UK) Limited offers courses in different global cities, and we always aim to meet any statutory requirements to collect sales taxes and remit them to the appropriate authority.  Our UK VAT number is: 978944931



Value-added tax is charged at the statutory rate (currently 20%) on all courses held in the UK, therefore, anyone who attends our courses must pay the VAT.


Reclaiming VAT

  • UK Residents: Personal end users cannot reclaim this tax. VAT-registered businesses can generally reclaim it as input tax.
  • EU Residents: Under certain conditions, overseas residents may be able to recover the UK VAT that they pay. Please refer to the following link to the HMRC website for guidance EU businesses visiting the UK – getting VAT refunds on recovering the VAT charged on our course fees and also on any other UK business expenses incurred.
  • Participants from outside the EU: Under certain conditions, overseas residents may be able to recover the UK VAT that they pay. Please refer to the following link to the HMRC website for guidance non-EU businesses visiting the UK – getting VAT refunds on recovering the VAT charged on our course fees and also on any other UK business expenses incurred.


VAT Exemption

  • Organisations with official VAT Exemption Certificates should contact us prior to booking our courses.
  • Organisations without official VAT Exemption Certificates but where employees are attending our Courses on ‘Sovereign Government Business’ should contact us prior to booking our courses.