Building Emotional Intelligence Skills at Work: Online Programme
Emotional intelligence at the workplace is a critical skill for effective leadership, communication, and performance. This 90-minute online workshop focuses on how emotional intelligence training helps professionals manage emotions, build stronger relationships, and perform better at work.
In today’s fast-paced work environment, technical skills alone are not enough. Workplace emotional intelligence plays a key role in decision making, conflict management, teamwork, and leadership effectiveness. Organisations with emotionally intelligent employees consistently show higher engagement, productivity, and resilience.
As Daniel Goleman explains: “What really matters for success, character, happiness, and lifelong achievements is emotional intelligence.”
This workshop connects emotional intelligence concepts directly to real workplace situations. Participants learn how emotions influence behaviour at work and how to respond more thoughtfully under pressure. The session emphasises practical application rather than theory.
Another widely cited leadership insight reinforces this relevance: “The most important thing in communication is hearing what isn’t said.”
Emotional intelligence in the workplace enables better listening, clearer communication, and stronger leadership. This programme equips participants with tools they can apply immediately in their day-to-day work.
Key Learning Features
- Focus on emotional intelligence at the workplace and real business scenarios
- Practical emotional intelligence training, not abstract theory
- Tools to improve self-awareness and emotional regulation at work
- Techniques to manage stress, pressure, and workplace conflict
- Developing empathy and emotional intelligence in teams
- Improving communication through emotional intelligence
- Application of emotional intelligence in leadership and decision-making
- Live, interactive 90-minute online delivery
Courses accessed through the Shasat platform are supported by dedicated customer service, including assistance for corporate and group enrolments, to ensure a smooth and effective learning experience. For further information about this course or to discuss enrolment options, please contact our customer service team. We are happy to answer your questions and support your professional development journey.
Instructor Bio
The course instructor will be one of our highly experienced faculty members.
Our Faculty: Expertise That Drives Success
Shasat works with a global faculty of over 30 highly experienced practitioners, each recognised for their expertise and hands-on implementation experience across compliance, governance, risk management, legal advisory, and regulatory programmes worldwide. This programme is delivered by one of Shasat Consulting’s senior leadership and workplace development specialists, with extensive experience working with professionals, managers, and leadership teams across regulated and high-performance environments.
The instructor brings deep practical insight into how emotional intelligence operates in real workplace settings, particularly in leadership, communication, decision-making, and team dynamics. They have worked closely with senior executives, people managers, and cross-functional teams to strengthen self-awareness, emotionally intelligent communication, and leadership effectiveness under pressure.
Drawing on real-world organisational experience, the speaker focuses on the practical application of emotional intelligence at the workplace rather than theory alone. Their approach helps participants recognise emotional triggers, manage stress and conflict, and build stronger professional relationships in complex and fast-paced work environments.
Shasat faculty combine deep industry experience with structured instructional design, ensuring sessions are clear, practical, and outcomes-focused. Participants benefit from applied examples, professional frameworks, and case-based insights that can be used immediately to improve communication, enhance collaboration, and support effective leadership at work.
Our Partners
Our Partners in Learning
Course Description
- Introduction to Emotional Intelligence at the Workplace
Understanding emotional intelligence and why it is critical in modern workplaces.
- The Impact of Emotional Intelligence on Workplace Performance
How emotional intelligence influences leadership effectiveness, communication, teamwork, and decision-making.
- Self-Awareness and Emotional Regulation at Work
Identifying emotional triggers and managing reactions under pressure in professional settings.
- Empathy and Workplace Relationships
Building trust, collaboration, and psychological safety through emotionally intelligent behaviour.
- Emotionally Intelligent Communication
Applying emotional intelligence to listening, feedback, and difficult workplace conversations.
- Group Case Study and Discussion
Participants will work in small groups on real-world case studies drawn from organisations such as Google, Microsoft, and Unilever, where emotional intelligence has been linked to leadership development, team effectiveness, and organisational culture. The session focuses on how emotional intelligence practices were applied, the challenges faced, and lessons relevant to participants’ own workplaces.
- Managing Stress, Conflict, and Pressure at Work
Practical techniques to remain effective, calm, and constructive in high-pressure environments.
- Applying Emotional Intelligence in Leadership and Teams
Using emotional intelligence to lead teams, influence stakeholders, and support performance.
- Interactive Q&A and Practical Application
Clarifying questions and translating learning into real workplace actions.
This course agenda and related content are proprietary to Shasat. Unauthorised copying, reproduction, distribution, or use of this material, in whole or in part, is strictly prohibited without prior written consent.
© Shasat 2026. All rights reserved.
Why you must attend?
Emotional intelligence is no longer optional for businesses operating in complex, high-pressure, and people-driven environments. It is a measurable driver of performance, leadership effectiveness, and organisational resilience.
Research consistently shows that organisations with emotionally intelligent leaders outperform their peers. A global study by McKinsey & Company found that companies with strong leadership and people capabilities are significantly more likely to achieve above-average financial performance. Emotional intelligence underpins those capabilities by shaping how leaders communicate, manage pressure, and make decisions.
Similarly, research published by Harvard Business Review highlights that emotionally intelligent leaders are better at building trust, managing conflict, and sustaining high-performing teams. Teams led by emotionally intelligent managers report higher engagement, lower turnover, and stronger collaboration.
From a business risk perspective, poor emotional intelligence often manifests as ineffective communication, unresolved conflict, stress-related burnout, and leadership breakdowns. These issues directly impact productivity, decision quality, and employee retention. Studies indicate that organisations with higher employee engagement can experience productivity increases of over 20 percent, while reducing costly attrition and absenteeism.
This course is designed for organisations that want practical, results-oriented emotional intelligence training. It focuses on real workplace behaviour rather than abstract theory. Participants gain tools to improve self-awareness, regulate emotional responses under pressure, and engage more effectively with colleagues, clients, and stakeholders. By attending this programme, organisations benefit from:
- Stronger leadership capability and decision-making under pressure
- Improved workplace communication and reduced conflict
- Higher employee engagement and collaboration
- Better stress management and resilience in teams
- A healthier organisational culture aligned with long-term performance
This 90-minute workshop provides a high-impact introduction to emotional intelligence at the workplace, equipping professionals with immediately applicable skills that support business outcomes, leadership effectiveness, and sustainable performance.
Teaching methodology
- Expert Faculty: Courses are led by experienced industry practitioners with real-world implementation experience.
- Practical Focus: Learning is grounded in real-world examples and professional use cases.
- Structured Learning: Clear, well-organised content designed for short, focused study.
- Applied Resources: Practical tools and reference materials to support immediate application.
- Flexible Delivery: Online format designed to fit around busy professional schedules.
- Interactive Learning: Engaging content that reinforces understanding and practical use.
- Professional Recognition: Earn CPE/CPD credits and a certificate of completion.
Who Should Attend?
This programme is designed for professionals and organisations that recognise emotional intelligence as a critical driver of performance, leadership effectiveness, and workplace culture. It is particularly relevant for:
- Senior leaders and executives responsible for decision-making and people leadership
- Managers and team leaders operating in high-pressure or fast-changing environments
- HR, learning and development, and people management professionals
- Client-facing professionals requiring strong communication and relationship skills
- Professionals seeking to strengthen emotional intelligence at the workplace
This course is suitable for organisations across sectors that want to improve leadership capability, team effectiveness, and sustainable business performance through practical emotional intelligence training.
Feedback
Participant feedback is an important part of Shasat’s learning approach. After completing each course, learners are invited to share feedback through a short evaluation. This feedback helps us continuously improve course content, delivery, and relevance, ensuring a high-quality learning experience across our short online programmes.
Venue & other info
Our training programs take place at the most prestigious professional training facilities in the city. Our venues have been meticulously chosen and expertly crafted to deliver an unparalleled and sophisticated learning experience. To further elevate your training journey, we will offer an array of refreshments including gourmet tea/coffee, delectable snacks, and a sumptuous lunch to sustain you throughout the course. Your comfort and satisfaction are of the utmost importance to us. One week before the program begins, you will receive comprehensive joining instructions that include the exact venue details.
Please note that accommodation arrangements are the responsibility of the attendee.
Workshop Delivery (Online Programs)
The workshop will be delivered via the WebEx platform. Upon registration, all participants will receive comprehensive joining instructions for the live workshop. This fully virtual event will encompass a live-streamed presentation, personalized networking opportunities, interactive Q&A sessions, engaging polls, and post-event consultation to address specific concerns and support your continued growth.
In-Person Workshop
Please be advised that for all in-person training programs, joining instructions will be sent via email to registered participants one week prior to the program’s commencement. These instructions will provide comprehensive information regarding the venue location, date, and time, as well as other important details such as parking arrangements, dress code, and any necessary equipment or materials. Kindly ensure that you carefully review the joining instructions and follow the guidelines provided to ensure a smooth and well-organized experience during the program.
Changes to the conference
Shasat reserves the right, at its sole discretion, to make modifications to the format, speakers, participants, content, venue location, program, or any other aspect of the conference, at any time and for any reason, without incurring any liability. This policy has been implemented due to recent events such as the Covid-19 pandemic and other jurisdictional restrictions. These modifications may include but are not limited to, changes necessitated by a Force Majeure Event
We are pleased to offer sponsorship opportunities for our training programs, providing companies with a unique platform to showcase their brand and services to a highly engaged and relevant audience. By becoming a sponsor, your organization will have the opportunity to build brand awareness, demonstrate thought leadership, and cultivate valuable relationships with industry professionals. Our programs offer a platform to reach a targeted audience and generate new business leads while showcasing your expertise. The benefits of sponsorship include increased brand exposure, opportunities to connect with key decision-makers, and a platform to promote your products and services. We invite you to take advantage of this prime opportunity and partner with us to enhance your visibility and impact within the industry.
We kindly request that you carefully review all of the terms and conditions outlined on our website. This information is critical in ensuring a clear understanding of our policies and procedures. Please follow the link provided to access this information.
Discover more about Shasat by exploring our “About Us” page, where you can gain insights into our company’s mission, values, and history, and learn how we can help you achieve your goals.
Payment
Enroll in our program with ease by choosing from our secure online payment options. You can make a payment through our website using PayPal or Stripe, or opt for a bank transfer, demand draft, or cheque payment. Our payment page will provide all necessary options during checkout. If you encounter any issues, our customer service team is here to assist you. Simply reach out to us with your selected course, and we’ll guide you through the payment process.
We kindly request that you take into consideration any associated bank fees when making your course fee payment. To ensure your participation in the program, payment must be received before the course date. Once we have received both payment and a completed registration form, we will confirm your enrollment in the program. Thank you for your understanding and cooperation.
Group discount
Our company is proud to offer a group discount of 15% for organizations or individuals who book a course for 5 or more participants. To take advantage of this offer and receive a personalized group discount code, please reach out to our customer service desk at info@shasat.com. Our team will be delighted to assist you with the booking process and answer any questions you may have. With this group discount, you can invest in the professional development of your team and drive success for your organization. Don’t hesitate to contact us today to learn more.
Upon successful completion of the training course, each participant will receive a certificate of completion that attests to the number of hours spent in training and serves as a valuable representation of their dedication to professional development. The certificate is not only a symbol of their achievement but also serves as proof of continuous professional development (CPD) and demonstrates their commitment to staying current in their field. We believe that CPD is a crucial aspect of career advancement and personal growth, and are proud to provide our participants with this important document.
For further assistance, we invite you to contact our dedicated customer service team. Our experienced and knowledgeable representatives are available to answer any questions you may have and provide the support you need to make informed decisions. We are committed to ensuring that you have a positive experience and are here to help in any way we can. Please don’t hesitate to reach out to us at your convenience.
In-House Training
Enhance your team’s skills and drive success for your business with our custom In-house training program. Our tailored approach aligns with your specific business needs, offering a cost and time-efficient solution for upskilling your employees. This not only improves their productivity but also positions your company as a competitive force in the market. Transform your investment in employee development into tangible results by choosing our In-house training option. To discuss and learn more about our services, please don’t hesitate to contact our training desk. We’re ready to help you create a bespoke program that’s just right for you.
